OTTWAY Virtual Shopping Appointment
Not sure what design to pick or the best fit for you? NO WORRIES, shop from home like in-store!
Book your free virtual shipping appointment with Carman, all-day happy human & Bondi Store Manager.
Carman will provide you assistance with styling, and sizing, or take a closer look at your favourite designs from the Bondi Store.
DON'T BE SHY! SEE YOU SOON :)
Orders are dispatched within 1 business day from our Flagship Store in Melbourne. Often same day if placed before 12PM.
FREE Shipping when:
- Australia orders over $175 AUD
- USA orders over $150 USD
- New Zealand orders over $185 NZD
Shipping Couriers:
- AUS & NZ with Australia Post
- USA & Canada with UPS Express
- Europe & ROW with DHL Express
For more information check our Shipping Page
Shop with confidence knowing you can easily exchange or receive a store credit. We want you to be 100% happy with your purchase from us at Ottway.
Read more information on our returns policy here.
SUSTAINABILITY
With every purchase, you create a change
Join the Clean Energy Revolution! At OTTWAY we are proud to promote a sustainable future by donating funds towards the installation of solar power in community-owned projects around Australia & USA.
FAQ
Yes, we ship worldwide using UPS for USA & Canada and DHL EXPRESS for the rest of the World ensuring best possible service. Please refer to our Shipping page for more details.
We love seeing OTTWAY around the world! As of today, we have shipped orders to over 30 countries and counting!
Please note that shipping internationally does mean that you may be required to pay customs and import taxes.
USA Orders below the value of $800 USD will NOT incur any import tax or duties. HAPPY DAYS :)
EUROPE & UK Orders please note, that there are new VAT Rules introduced by the European Union in 2021 for shipments coming to Europe.
All international customers are responsible for any potential customs rates within their own country.
All shipping services exclude time in customs if applicable and may be subject to delay due to causes outside of DHL EXPRESS and/or UPS control.
* IMPORTANT NOTE: If local customs are applicable and customer decides not to pay the applicable local customs, after some days the order will be considered as "return to sender" and ship back by DHL and/or UPS to our warehouse in Melbourne (Australia).
Please note in this unlikely scenario, the applicable DHL and/or UPS shipping cost to send it back to Australia will be responsibility of the customer.
Sure thing! Come and say hey and experience the full Ottway vibes:
- Melbourne - 31 Sackville St, Collingwood
- Sydney - 129 Glenayr Av, Bondi Beach
- Byron Bay - 15 Lawson St, Byron Bay
Also we have a small number of hand-picked stockists that carry selected Ottway designs in their boutiques, you can view the list here.